For your convenience, PhytoTechnology Laboratories accepts company checks (US funds only), VISA, MasterCard, American Express, or Discover credit cards. Established businesses with credit references may also set up an account with us with our terms being net 30 days.
Orders can be placed online, by phone, mail, or fax. Rush orders (e.g., requiring overnight delivery) should be placed by phone to ensure availability. Our contact information is listed below:
P.O. Box 12205 - Shawnee Mission, KS 66282-2205 USA
Phone: 1-888-749-8682 or 1-913-341-5343 (Outside the USA)
Fax: 1-888-449-8682 or 1-913-341-5442 (Outside the USA)
Phone orders are accepted 8:00 am to 5:30 pm Monday through Thursday and 8:00 am to 1:00 pm on Friday (Central Time Zone). We are closed on Saturday and Sunday. Fax and on-line orders are always accepted.
All products are normally shipped by PhytoTechnology Laboratories within 24-48 hours of receipt of the order unless otherwise noted at the time the order is placed. Exceptions to this are: 1) no orders are shipped on Fridays (since most products are temperature sensitive), 2) orders containing products not currently in stock (please call to inquire about stock status), 3) orders placed around holidays, 4) orders placed by new customers, or 5) shipments to residential addresses. These may require more than 48 hrs to ship. All products are shipped FOB PhytoTechnology Laboratories.
To ensure that our products arrive in optimal condition we recommend the following shipping methods:
• Products labeled for storage at room temperature be shipped via ground.
• Products labeled for storage at 2-6° C be shipped by two-day express service.
• Products labeled for storage at -20-0° be shipped by overnight express service.
One- and two-day air delivery at ambient temperatures ensures that product quality will not be compromised. Refrigerator or freezer storage is recommended for the long-term stability of the product. Short-term exposure to ambient temperatures experienced during shipping will not detrimentally affect the product’s quality or shelf-life. Shipping charges are based upon weight of the shipment and distance shipped. PhytoTechnology Laboratories makes every effort to find the least expensive method of shipping. Products cannot be shipped to a P.O. Box unless special arrangements are made at the time the order is placed. A minimum $5.00 handling charge per box will be added to shipping charges. Shipments to residential addresses typically incur a surcharge by the carrier.
The US Department of Transportation and IATA classify certain products as hazardous products. Packaging and shipment of these products is regulated and all carriers impose HAZMAT fees. A minimum $25.00 HAZMAT charge is added for all domestic ground shipments; HAZMAT charges for air shipments must be quoted on an individual basis for each shipment. HAZMAT items cannot be delivered to residential addresses and certain countries.
On international orders all duties, taxes, fees and permits required to import and receive the product(s) are the sole responsibility of the customer. The customer assumes responsibility of the shipment once it has left PhytoTechnology Laboratories.